Fiona Attwell — Engagement Manager, Operations
London
Management consultant with nine years on cost and operations transformation for UK retail, utilities and logistics, now leading engagement teams of six. Delivered £24M of annualised savings across three programmes without a compulsory redundancy.
Experience
Engagement Manager, Ravenscourt Partners · September 2022 – present
Operations practice. Leads teams of four to six on cost, supply chain and service transformation.
- Led a £14M cost programme for a 340-store retailer, taking store payroll from 11.2% of sales to 9.4% with customer service scores unchanged.
- Redesigned field-service scheduling for a water utility, lifting first-time fix from 68% to 86% across 1,100 engineers.
- Sold £3.1M of follow-on work across two accounts, and turned one six-week diagnostic into a two-year delivery mandate.
- Built the benchmarking library of 40 operational metrics now used to scope every proposal the practice writes.
- Mentors five consultants; three were promoted at the last cycle and none has left the firm.
Consultant, Ravenscourt Partners · January 2020 – August 2022
- Ran the supply-chain diagnostic for a grocery wholesaler that found £6.8M of avoidable freight spend, £4.2M of it banked within the year.
- Rebuilt demand forecasting on a 30-line pilot, cutting forecast error from 34% to 19% and stock write-offs by £900k.
- Trained 22 client managers on the new weekly operating rhythm so it continued unchanged after the team left.
Analyst, Operations Advisory, Wexbury Group · September 2017 – December 2019
- Modelled a 19-site depot network for a parcels operator; the two closures recommended saved £2.3M a year.
- Produced the weekly cost tracker for a £40M transformation, which caught a £700k overrun in month three.
Supply Planner, Alderwick Foods · August 2016 – August 2017
- Planned production across six lines at a 400-person bakery, cutting short-dated waste by 27% in a year.
Education
- MSc Management · London School of Economics and Political Science · September 2015 – July 2016
- BSc Economics · University of Warwick · September 2012 – June 2015
Skills
- Consulting: Cost transformation, Operating model design, Diagnostics, Benefits tracking, Client workshops
- Analysis: Cost-to-serve modelling, Network optimisation, SQL, Alteryx, Advanced Excel
- Sectors: Grocery and retail, Utilities, Parcels and logistics, Food manufacturing