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UX Designer résumé example

UX Designer résumé example — mid level, written for India, set in the Orchid design
UX Designer résumé example, in the Orchid design

Six years of consumer fintech UX for low-end Android and patchy networks, measured in failed payments and KYC drop-off.

Written for India, at mid level, in the design field, shown in the Orchid design. Every name, employer, address and number below is invented.

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Ananya Deshmukh — UX Designer

Bengaluru, Karnataka

UX designer with six years on consumer fintech used mostly on entry-level Android phones and unreliable networks. Redesigned a UPI payment flow for 4.2 million monthly users, taking failed first attempts from 19% to 6%. Runs research in Hindi and Kannada rather than through a translator.

Experience

UX Designer, Arkavati Payments · August 2023 – present

Payments experience team of six inside a 90-person product group.

  • Redesigned the UPI payment flow around a single confirm screen and a plain-language failure message, taking failed first attempts from 19% to 6% across 4.2 million monthly users.
  • Cut KYC drop-off from 41% to 17% with a camera-guided document capture that tells the user what is wrong before submission rather than after it.
  • Introduced a monthly review with eight Hindi and Kannada speakers; three wording changes from those sessions removed the top two reasons for support calls.
  • Maintains the Android-first component kit used by four squads, which has taken a new screen from six days to two between approval and build.

UX Designer, Chinar Commerce · June 2021 – July 2023

  • Rebuilt search and filtering across a 60,000-item grocery catalogue; add-to-cart from search results rose 34% and zero-result searches fell from 12% to 4%.
  • Designed the order-tracking screen that replaced about 3,100 order-location support chats a week with a live map and a two-line status.
  • Ran 40 moderated sessions across three cities and turned them into a shared findings wall that product specs still cite by study number.

Junior UX Designer, Halcyon Design Studio · July 2020 – May 2021

  • Designed screens for seven client engagements across insurance, travel and logistics; three shipped inside the engagement window.
  • Wrote the studio’s usability-testing script template, cutting session preparation from a full day to about an hour.

Education

  • B.Des. Interaction Design · National Institute of Design, Ahmedabad · July 2016 – May 2020

Skills

  • Design: Interaction design, Information architecture, Design systems, Wireframing, Prototyping
  • Research: Moderated usability testing, Vernacular field research, Diary studies, Funnel analysis, A/B test design
  • Tools: Figma, FigJam, Maze, Mixpanel, Principle

Certifications

  • UX Certification — Nielsen Norman Group
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