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Site Reliability Engineer résumé example

Site Reliability Engineer résumé example — senior, written for United States, set in the Quire design
Site Reliability Engineer résumé example, in the Quire design

Nine years of on-call written as pages that stopped firing, minutes off recovery, and dollars off the cloud bill.

Written for United States, at senior, in the software field, shown in the Quire design. Every name, employer, address and number below is invented.

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Nadia Belanger — Site Reliability Engineer

Chicago, IL

Site reliability engineer with nine years keeping high-traffic systems up, in freight logistics and healthcare claims. Took mean time to recovery across 60 services from 41 minutes to 7 by replacing host alerts with service-level objectives, and cut

.4M a year from the cloud bill in the same period.

Experience

Senior Site Reliability Engineer, Harborlight Freight Systems · May 2021 – present

Reliability for a logistics platform moving 90,000 shipments a day across 60 services.

  • Replaced 400 host-level alerts with 38 service-level objectives, taking pages from 61 a week to 9 and mean time to recovery from 41 minutes to 7.
  • Moved 60 services onto Terraform and Argo CD, turning a three-hour change window into an 11-minute rollout with automatic rollback.
  • Cut
    .4M a year of cloud spend by right-sizing 220 workloads and running batch reconciliation on spot capacity with checkpointing.
  • Runs the incident review program; repeat incidents fell from 31% of all incidents to 6% over 18 months.

Site Reliability Engineer, Cindermill Health · February 2018 – April 2021

  • Built multi-region failover for a claims API handling 12,000 requests a second, proven quarterly by shifting real traffic in a game day.
  • Cut p99 latency from 3.1s to 420ms with a read-through cache and by removing an N+1 query in the eligibility service.
  • Automated certificate rotation across 180 hosts after an expiry took the member portal down for four hours; no expiry incident since.

Systems Engineer, Alderway Systems · July 2016 – January 2018

  • Containerized 24 legacy Java services, taking environment-specific bugs from 18 a quarter to 2.
  • Wrote the restore verification job that found 3 of 11 database backups had been failing silently for months.

Education

  • B.S. Computer Engineering · University of Illinois Urbana-Champaign · August 2012 – May 2016

Skills

  • Platform: Kubernetes, Terraform, Argo CD, AWS, Linux, Envoy
  • Observability: Prometheus, Grafana, OpenTelemetry, Loki, PagerDuty
  • Languages: Go, Python, Bash, SQL
  • Practice: SLO design, Incident command, Game days, Capacity planning, Cost engineering

Certifications

  • AWS Certified Solutions Architect – Professional — Amazon Web Services
  • Terraform Associate — HashiCorp
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