# Product Manager résumé example

A support lead turned product manager, with the pivot visible in the work: every launch traces back to a ticket queue.

![Product Manager résumé example — mid level, written for United States, set in the Ribbon design](https://cvaurum.com/img/examples/product-manager.webp)

- Field: Business
- Career stage: Mid level
- Written for: United States
- Design: Ribbon (https://cvaurum.com/templates/ribbon)
- Open it: https://cvaurum.com/examples/product-manager

Every name, employer, address, phone number and figure below is invented.

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## Nia Okonkwo — Product Manager, Billing

Product manager with four years on billing and subscription tooling, after three years running the support queue those tools kept breaking. Shipped the self-serve plan changes that now carry 71% of upgrades without a support agent touching them.

### Experience

**Product Manager, Billing**, Trellisway Software · September 2022 – present

Owns billing, subscriptions and the self-serve upgrade path for 9,000 business customers.

- Shipped self-serve plan changes with proration, which now carry 71% of upgrades that used to need an agent and took billing tickets from 340 a month to 96.
- Rebuilt dunning around retry timing and in-app notices, recovering $1.4M of annual revenue previously written off to failed cards.
- Ran the discovery that killed a planned usage-based tier: 22 of 30 customer interviews said it made budgeting impossible, saving a two-quarter build.
- Writes the weekly release note that finance, support and sales all read; it replaced three separate status emails and a standing meeting.

**Product Manager, Patient Billing**, Fernhill Health · January 2021 – August 2022

- Launched itemized digital statements for 210,000 patients, cutting billing-explanation calls 44% in the first quarter.
- Sequenced a payment-plan feature ahead of a larger redesign after finding 38% of unpaid balances came from patients who had asked to pay over time.
- Started the weekly triage between billing, compliance and engineering that took average defect age from 26 days to 9.

**Support Operations Lead**, Fernhill Health · July 2018 – December 2020

- Sorted 14,000 tickets into nine root causes and took the top two to engineering; the fixes removed 31% of monthly contact volume.
- Scheduled and coached a nine-person queue, holding first response under 20 minutes through a year when volume doubled.

### Education

- B.A. Communication · University of Illinois Urbana-Champaign · August 2014 – May 2018

### Skills

- **Product**: Customer discovery, Roadmapping, Pricing and packaging, Spec writing, A/B testing
- **Data**: SQL, Amplitude, Looker, Funnel analysis, Cohort retention
- **Domain**: Subscription billing, Dunning and recovery, Payments, Healthcare revenue cycle